This is how the best IT service providers work

The five most important properties for software development
Team Software Customers IT Service Provider Culture

This is how the best IT service providers work

In today's digital world, software development has become an indispensable element for companies to be successful in the market.

Companies often rely on IT service providers to develop customized software solutions that meet their individual requirements.

But what core characteristics do IT service providers have to have and how do you choose the right partner?

This blog post explains the five most important characteristics that an IT service provider must have in order to develop high-quality, sustainable and future-proof software applications together with customers.

Technical know-how

Sound technical know-how is a basic requirement for an IT service provider who wants to successfully develop software for customers.

This includes mastery of various programming languages, frameworks, databases and cloud technologies. A deep understanding and expertise in these areas enables the service provider to design tailor-made solutions and develop high-quality software.

It is also important to stay up to date with technological developments and to continuously educate yourself to keep up with the ever-changing demands and trends in the industry Software Development meet.

experience and expertise

Experience and expertise are other decisive factors for the success of an IT service provider.

The more suitable projects a service provider has completed and the more diverse the industries and use cases were, the better able it is to identify challenges, minimize risks and find efficient solutions.

Experience also enables a service provider to apply software development best practices and best practices to deliver quality results.

Project management skills and agility

Well-structured project management ensures on-time completion of software projects within budget and timeframe. This includes the planning, monitoring and control of resources, tasks and activities throughout the software development cycle.

An agile approach often makes application development leaner and more successful by fostering flexibility, collaboration, incremental development, quality control, customer focus, and motivated teams to enable rapid adaptation, high quality, customer satisfaction, and continuous improvement.

An experienced IT service provider has solid Project management-Skills and experience in the agile approachto optimize team collaboration, minimize risk and ensure customer satisfaction.

Customer-centric approach

It is important to have a thorough understanding of the customer and their requirements in order to develop tailor-made solutions that meet their needs. This requires open communication, active listening and the ability to consider customer feedback.

A successful IT service provider ensures that the customer is involved in the agile development process, receives regular updates and has the opportunity to make adjustments quickly to ensure that the software developed meets the customer's expectations. These procedures must be self-evident elements of the Corporate Culture .

teamwork and communication

Effective teamwork and communication are essential for an IT service provider to successfully develop applications for customers.

Software development is often a complex process that requires close collaboration between different team members, such as developers, designers, testers and project managers.

Good teamwork and clear Communication are crucial to minimize misunderstandings, improve the flow of information and ensure that all team members are on the same page.

A successful IT service provider promotes an open and transparent communication culture within the team and works closely with the customer to ensure that the requirements are clearly understood and implemented.


In order to develop high-quality and suitable software for customers, an IT service provider must have technical know-how, experience and expertise, project management skills and agility, a customer-centric approach, and teamwork and communication.

With these five important characteristics, an IT service provider is able to meet the requirements and expectations of customers and to successfully implement projects together.

The it-economics teams have had these success factors in their own DNA for more than 20 years and continue to develop know-how and mindset together with the customers in order to still be one of the leading hidden champions among IT service providers tomorrow.

Bernd Guenter


Bernd Guenter is Head of Sales & Marketing at it-economics, with international experience in consulting, business development, sales and management of multinational customers.

He is an expert with proven track record in modern software development, delivery leadership, digital and cultural transformation, agile project development and IT.

For many years, the experienced manager has ensured that companies in digital change are successful with the right multifunctional teams, technologies and innovations and that they convert their ideas into solutions.

Contact Bernd Günter LinkedIn